Bus Ticket

Last Thanksgiving, one of my roommates and I bought bus tickets to my uncle's house in State College, Penn. We purchased the tickets a few weeks in advance on the internet for a noon bus on Wednesday. When we arrived at the "bus station" in Chinatown, there was no bus. Searching for answers, we found the "bus office," only to be told that there was no noon bus. Naturally, we asked for a refund so that we could catch a train. The guy manning the desk points to our tickets, which reads in very small letters, "No refunds." He shakes his head. So, I point out that our tickets says "Departure time: 12:00pm." "Sorry," he replies, "no noon bus." In our hands we held non-refundable tickets for a non-existent bus. That's New York for you.